Terms and Conditions
By booking with us you are agreeing to the following terms and conditions.
ATTENDANCE AT SITES
Unless otherwise specified, children attending our sessions must have had their second birthday. It is your responsibility to give us your child’s correct age during the booking process. If we accept a child and find out during their time with us that they are under 2 we will require you to leave with them immediately. You will not be entitled to a refund under these circumstances.
If during the course of a day, it is our staff’s judgement that a child is unable to cope, for whatever reason, then we may ask you to leave the site. A refund or credit note under these circumstances shall be at our discretion.
All sessions require that “children must be accompanied by an adult” this means a responsible person over the age over 18 years old. Any person attending our activities/events must adhere to our health and safety guidelines and follow the instructions of the activity/event leader. Such adults must not be under the influence of drugs or alcohol. Adults must be responsible for the behaviour of themselves and the children they are accompanying. They will be asked to leave if their behaviour is affecting the safety or enjoyment of the activity/event for other people attending.
We encourage positive behaviour. In the (very unlikely) event that your child behaves in some way that even we cannot deal with, we’ll ask you to remove them from the activity. If this does happen, you’ll be charged for any additional costs incurred by us and you won’t be offered a refund. We also reserve the right to withdraw your child from any future bookings without refund.
BOOKINGS AND PAYMENT
Payment is taken when you book a place online. You will be sent an automated confirmation email on receipt of your booking. If you haven’t paid or if you don’t receive the email your child has not been allocated a place, so please check. If you have not paid 72 hours before the day your child is due to attend we reserve the right to cancel your place. If you have paid but failed to give us booking details for children who are to attend 72 hours before the booking date we reserve the right to cancel your place without refund.
The Scandinavians have it right: “No such thing as bad weather,” they say, “only the wrong clothes.”
Children turning up with the wrong clothing is the biggest problem we have. Having the right clothes and shoes can make the difference between your child having a great time and being miserable. It’s up to you to make sure they come properly equipped, so please follow these guidelines.
You need to provide your child with appropriate foot- and outer-wear – stout shoes or boots are essential, plus warm clothes. Long sleeves and long trousers also. If you have waterproofs and would like to bring them please do if not waterproofs will be provided for the children only.
Please note that Forest Footprints accept no liability for dirty or torn clothing. All clothing should obviously be clearly marked with your child’s name.
For their own protection, we reserve the right to refuse entry to any child who is improperly dressed. Sorry, no refund if you send them in inappropriate clothes.
Our handling of all information provided to us during booking will comply with the Data Protection Act 1998. We will not sell or disclose your personal details to any other agencies.
A snack and a drink will be provided at each session. Please inform us if your child has any allergies prior to the sessions.
Please ensure that your child is well enough to come to our activities. In particular if your child has a fever or has suffered from vomiting or diarrhoea within 48 hours then please inform us and do not attend the day. If your child becomes ill with any of these symptoms during a session we’ll expect you to make arrangements to take them home.
We do not offer refunds in the case of illness.
We do try to repatriate lost property at the end of every session. However, it is your (and your child’s) responsibility to ensure that they leave with everything they turned up with. If you do find that something has been left behind then please let us know by calling the contact number and we will do our best to find it and get it back to you. Needless to say, it’s a lot easier for us to identify and return lost property if you have written your child’s name in it. We don’t offer replacements or compensation for lost items.
MEDICATION AND MEDICAL INFORMATION
The Session leader holds a current outdoor first aid certificate, specialising in first aid for forest school including paediatrics. However, it is up to you to ensure that you have your child’s current medical information at the beginning of the session, and that they also have any medication (i.e. epi-pens and inhalers) with your child’s, name, medication and time of last dose/incident written clearly on the outside.
You are also responsible for telling us of any behavioural issues your child may have (for example whether they have a Statement of Educational Needs, or have been diagnosed with behaviour on the autistic spectrum)
Any information you give us will be treated in strict confidence, and will not prejudice the inclusion of your child in any activity. It is in the interests of your child that you give us full and accurate information. If your child requires medication (for example, an asthma inhaler or an epipen) then it is your repsonsibilty to ensure they have their medication with them when they arrive and that we are aware of it. In the case of epipens we will expect you to provide two epipens. We will refuse to accept children requiring medication who do not have their medicine with them. You will not get a refund in these circumstances.
Please apply any sun protection cream and insect repellent before the session starts.
We do not allow you or your children to have mobile phones during our sessions unless this has been agreed in advance by parents (see below under PHOTOGRAPHS).
With your permission, photographs and video footage may be taken of the children during activities, for use solely by Forest Footprints for promotional purposes, i.e. use on websites/leaflets/press releases etc.
When images are used for promotional purposes, only the image will be used, and no personal information will be issued.
We do not allow you or your children to take photographs on site.
We do not store credit card details nor do we share customer details with any 3rd parties.
REFUNDS AND CANCELLATIONS
If we cancel in excess of 1 session we will offer a refund for the following sessions cancelled. This will only happen in high winds, thunderstorms, extreme cold or other exceptional circumstances beyond our control. See WEATHER.
If you cancel your booking:
- more than 14 days notice – you get a full refund or a credit note;
- less than 14 days notice– you don’t get anything;
If you cancel because of illness then see ILLNESS above
In the event that a decision is made to cancel an activity all participants and parents/guardians will be informed at the earliest opportunity.
If you have not paid 72 hours before the day your child is due to attend we reserve the right to cancel your place.
We believe that everyone who works for Forest Footprints has the right to be treated with respect, and to work free from fear of intimidation or harm. We will not tolerate physical or verbal abuse towards any member of the team for any reason. We reserve the right to cancel bookings without notice or refund if we feel that our staff have been subject to abuse from parents or children.
Courses will not run if the Met office weather forecast shows a predicted wind speed (gust or continual speed) of 42mph or above for any part of the day. In these circumstances we will make a decision to cancel by 4pm on the previous day. We will inform parents/guardians by email and text using the information you supply at booking. We will also put a note on the home page of our website.
If unpredicted high winds, lightning or the likelihood of either develops over one of our sites during a session then we will evacuate the site immediately. We do not offer refunds or days in lieue for cancellations due to lightning/high winds developing during the day.